We are hiring for front and back positions - click here or stop in to the shop to apply!
View
Quotes

Reviews

At American Tire & Wheel , we take pride in offering the best customer experience to Hot Springs, AR, Malvern, AR and Hot Springs Village, AR. We strive to provide our customers with the best experience possible each visit.

Don’t forget to rate your service and tell us how we did. By sharing your thoughts, you will help us grow.

Reviews By Location

115 Mall Drive
Hot Springs, AR 71913
Phone: (501) 525-9433

Location Details

Please also visit us on:

Reviews By Service

Schedule Service Online
Showing 1-5 of 6 reviews
 First 1 2 » Last
American Tire & Wheel
  5/5
Wow! Thanks Matt! The new boat trailor tires are Superb! Didnt know what I was missing.
American Tire & Wheel
  5/5
An opportunity to recognize someone for exemplary customer service seems to not present itself very often these days. This group at American Tire goes against the odds for that. After ordering tires based on my info, in which I provided the wrong size, they test fit the tire and informed me it was not a good idea. They then ordered the correct size tires and installed them promptly and professionally. This team could easily have just put the tires on I provided the size for and have been justified in blaming me, instead they exemplified the customer focus aspect to ensure the job was done correctly. To finish this great experience and add an exclamation mark, they recommended I get a front end alignment and told me to take it to the dealer as they did not have the proper equipment to “ do it right”. What a great experience with this group ! While I am sure Monty knows it, afford me the pleasure of recognizing your entire team but especially Justin and Billy, of course Monty too since he personally met with me on the tire size and front end item. Be assured, I will be back to take advantage of exemplary customer service.

Business reply to this review:

Thank you again Mr. Merriman your business is very much and we look forward to having you come in for your rotations and flat repairs (hopefully just rotations). Your patience was otherworldly and your praise is what we strife for here at AMERICAN TIRE &WHEEL. THANK YOU Sincerley, Justin LeMaster
American Tire & Wheel
  5/5
I was in dire need of 4 tires for my camper after blowing out 2 on my way to Hot Springs. A friend of mine, S Harvey told me that American Tire could help. I call Matt and he said come by to see where to park your camper and we can discuss tires. I came without camper and tires were ordered but wouldn't be in until late that day. We were leaving Hot Springs on a month long trip in the morning. We were there before 7, they opened at 8. I was the first person to be waited on when opened. Chris and Bob took excellent care of me. We had all 4 tires replaced and they put one of the better tires on my spare. We were on the road by 9:30 and very happy. Tires have been great so far, so we are happy with American Tire.
American Tire & Wheel
  5/5
I was in Hot Springs Visiting on a Saturday and they worked me in with a tire problem right at closing time. Totally above and beyond! Five star recommendation
American Tire & Wheel
  5/5
I have used this company for years and have always been pleased. I recently purchased 4 tires, and got $60 cash back. I emailed for the tires, arrived and they already had my paperwork ready (including coupon). Four tires, mounted, in less that 35 minutes. In and out! Clark Cherry, you are da man!
Showing 1-5 of 6 reviews
 First 1 2 » Last

Average Rating 5.0

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
Graph of reviews for all locations

Contact American Tire & Wheel

Send »           

Stay Connected

Contact Us

Phone: (501) 525-9433
Fax: (501) 525-6579
Address: 115 Mall Drive
Hot Springs, AR 71913
Powered by Net Driven
Login